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| Product Delivery and After-Sale Service (ECMgt.com Oct1999 eZine) Trend prediction article by Mitchell Levy, publisher of ECMgt.com. | |
| SBSM624: Article - Factoring in the warranty; Research by V. Padmanabhan Stanford Business School Magazine article (June 1994) | ||
| ONVAIO: Customer Service Outsourcing Delivers managed global call center outsourcing solutions for growing enterprises. Services: customer support, consumer tech support and service | ||
| CRM terms From InfoWorld. List, definition and origin of terms related to customer relationship management. | ||
| US Code : Title 15, Chapter 50 Consumer Product Warranties; Chapter 50 - | ||
| UniPress Software: Customer Service Software Free demo and walkthrough. Offers FootPrints customer service software for call tracking, problem resolution, and customer self-service via the web. | ||
| Guarantee; Warranty; Loyalty - Marketing Tools article Article by Jonathan Barsky, Ph.D., published in Markteting Tools, September 1995. Marketing Tools | ||
| Customer Service Software Directory Compare customer service software using Capterra's free, comprehensive directory. | ||
| Service After Sale that Builds Web-Business Marketing Edge Tip-Zine Article: Five Tips For Improving Customer Service, by Dahna Chandler. | ||
| Customer Service: Avaya Contact Center Explore Avaya's IP-based contact center management solutions. | ||
| Customer Support Software Sage Web-based CRM Solutions - Deployed On-Demand or On-Site | ||
| AdventNet ServiceDesk Plus: Customer Service Online seller provides help desk and asset management software for trouble ticketing, customer service management, and IT asset tracking. | ||
| Let's Put the Customer Back Into CRM By Bill Laberis. Article on the market for CRM systems and solutions as the business customer relationship takes center stage. | ||
| Caleris: Call Centers Specializing in Internet, hardware and software support. Offers outsourced technical support, helpdesk, and call center services from the Midwest. | ||
| CRM: Customer Care Goes End-To-End Article about using knowledge-management practices to build long-term customer relationships, by Charles Trepper of Information Week. | ||
| CRMcommunity.com Resource center for customer relationship management news, networking, research and online consulting. | ||
| Elementool: Customer Service Tool Allows tasks to be assigned to team members. Offers a Web based help desk tool designed to store messages received from and sent to customers. | ||
| Customer Service Call Center: 24-7 INtouch Various minute plans and free quotes. Offers call center services, specializing in toll-free support, order taking, and live chat in US and Canada. | ||
| Hamilton Contact Center Services: Customer Service 24x7x365. Midwest locations. Offers high quality call center services, specializing in toll-free support, customer service, and order taking. | ||
| Customer Service Network Practical forum for professionals covering all aspects of customer service and all sides of business offering discussion, networking and member support. | ||
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