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| Call Centre Managers Forum Networking community and information resource to help call center managers improve their skill set. | |
| Evans Consulting Group Customer service consulting firm offering call center management and design, as well as marketing strategy and planning services. | ||
| Call Centre Association Nonprofit organization representing companies and professionals in the call center industry and online interaction in Hong Kong. | ||
| Bruton Consultancy Partnership that advises and trains help desks and user support departments to achieve best practice in their functions. | ||
| CallCenterJobs.com Resource for employers and employees in customer service, help desk, telesales and ecommerce industries. | ||
| Call Center eXchange Networking resource that provides information and education to call center professionals. | ||
| UCNInc: Inbound Calls and Help Desks Flexible, on-demand contact handling by inContact. Supplement your existing phone system with affordable customizable, contact handling. | ||
| Ergogenic Technology Firm that produces ergonomically correct computer workstations for call centers. | ||
| One World Distribution, Inc.: Inbound Calls and Help Desks We'll handle your inbound phone order processing and customer service as well as your email customer service and help desk. | ||
| UniPress Software: Inbound Call and Help Desk Software Free demo and walkthrough. Offers FootPrints help desk software for call tracking, problem resolution, and customer self-service via the web. | ||
| Interface Solutions, Inc. The software runs on IBM PCs and compatibles. Products are sold to the transportation, . Developer of document tracking and control, customer service telephone center planning, call monitoring, inventory control and performance review software. | ||
| DeGarmo Group Human resources consulting firm offering turnover reduction systems, including a call center fit index to test applicants for customer service representative and telemarketing postitions. | ||
| Call Center Glossary Alphabetical list of industry terms provided by the Incoming Calls Management Institute. | ||
| QWIZ, Inc. The software is sold to temporary staffing, IT staffing and corporate human resoures. The software is PC based. Products are sold to multiple industries. Developer of skills testing and training software. | ||
| CallCenter Magazine Industry e-zine covering products and strategies for the evolving customer-interaction center. | ||
| CSM Group Group focused on all aspects of customer service, conferences, publications , consultancy services, training, providing a networking forum for call center professionals and telemarketing expertise. | ||
| BridgeTrak Suite Offers customer self-help and auto issue escalation tools. Free demos. BridgeTrak help desk software manages trouble tickets and call center issues. | ||
| Call Center Forum Email forum that encourages requests for information, postings of vacancy announcements, discussions of policy and practice issues and references to availability manuscripts and reports. | ||
| Inbound Calls and Help Desks: ManPower Hosting India-based call center offering solutions for businesses of all sizes. | ||
| Teaching Agents the ABCs of Customer Service Customer-relationship management article by Brendan Read from Call Center Magazine. | ||
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